1. Returns:
We gladly accept returns within 30 days of purchase. To be eligible, the item must be unused and in the same condition as received. It must also be in the original packaging.
2. How to Initiate a Return:
Contact our customer service at udayoem@gmail.com to initiate the return process. Please include your order number and reason for the return.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refunds:
Once your return is received and inspected, we will notify you. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 days.
5. Exchanges:
We currently do not offer exchanges. If you need a different item, please initiate a return and place a new order.
6. Damaged or Defective Items:
If you receive a damaged or defective item, contact us within 7 days with photos of the product. We will arrange for a replacement or refund.
7. Non-Returnable Items:
Certain items, such as gift cards and downloadable software, are non-returnable.
8. Late or Missing Refunds:
If you haven’t received a refund after the specified period, contact your bank and then contact us at udayoem@gmail.com
9. Changes to the Return Policy:
We reserve the right to update our Return and Refund Policy. Check our website for the latest information.
For any further assistance or inquiries, reach out to our customer service team at udayoem@gmail.com Your satisfaction is our priority at Uday Spares.